Investor portal FAQs

Investors:

To be activated on the portal, you must be invested in a relevant Bennelong fund. Note this does not include investments in the Bennelong Market Neutral Fund or Bennelong Long Short Equity Fund.

If you have not already received an activation email, complete the Investor portal registration form and return it to our Client Experience team (details at the top of this page). If you are an mFund investor, you will also need to complete and return the Signature verification form for security purposes.

Advisers:

To be activated on the portal, you must have clients in a relevant Bennelong fund where you are appointed as the adviser. Note this does not include investments in the Bennelong Kardinia Absolute Return Fund, Bennelong Market Neutral Fund or Bennelong Long Short Equity Fund.

For security reasons, advisers have read-only access to their clients’ investments. Only direct account holders can transact on their investments.

If you are an adviser with investments in a Bennelong fund and haven’t yet received an activation email, contact our Client Experience team (details at the top of this page).

Adviser support staff can be granted their own login details to view client accounts for one or more advisers. To arrange this, contact our Client Experience team.

You can access the portal via the login page.

To be granted access to the portal you’ll need a unique email address and a mobile number, as two-factor authentication is required for security purposes. In addition to your username and password, each time you log in to the portal a unique one-time PIN will be sent to your mobile.

Note you will be logged out of the portal if it is inactive for 30 minutes.

Once your account has been set up, you will receive two emails from client.experience@bennelongfunds.com. One will contain your username (example below), and the other will contain a temporary password.

Your username is your email address. If you’re unsure which email address this is, contact our Client Experience team (details at the top of this page).

Once your account has been set up, you will receive two emails from client.experience@bennelongfunds.com. One will contain your username, and the other will contain a temporary password (see example).

Click the link in the email to log into the portal, then use this temporary password and follow the prompts to set up a new password. Note you must clear any pre-populated fields and then enter your password manually to ensure it is correct.

Your password must:

• Be a minimum of eight characters
• Contain at least one capital letter
• Contain at least one number
• Contain at least one special character, i.e. !@#$%^&*

Yes, dual account holders can both have portal access. However, each investor must provide a unique email address and mobile number for two-factor authentication. Note only one investor is needed to conduct a transaction, but both will receive a notification informing them of the transaction.

Temporary passwords will expire in 72 hours.

Providing you haven’t received an email advising your account has been locked out, follow the below steps to reset your password:

1. Go to the portal login page and click ‘Forgotten your password?’
2. Enter your username (your email address) and press ‘Submit’.
3. A one-time PIN will then be sent to your registered mobile number. Enter this PIN on the login page, and press ‘Continue’.
4. An automated email will be sent to your registered email address with a temporary password (see example below). Log in using this password and you will be prompted to enter a new password.

Your password must:

• Be a minimum of eight characters
• Contain at least one capital letter
• Contain at least one number
• Contain at least one special character, i.e. !@#$%^&*
   

1. Go to the portal login page and click ‘Forgotten your password?’
2. Enter your username (your email address) and press ‘Submit’.
3. A one-time PIN will then be sent to your registered mobile number. Enter this PIN on the login page, and press ‘Continue’.
4. An automated email will be sent to your registered email address with a temporary password (see example below). Log in using this password and you will be prompted to enter a new password.

Your password must:

• Be a minimum of eight characters
• Contain at least one capital letter
• Contain at least one number
• Contain at least one special character, i.e. !@#$%^&*
   

If you make three unsuccessful attempts to log in, your account will be locked and an email sent to your nominated email address.

Contact our Client Experience team (details at the top of this page) to have your account unlocked. Note you may need to verify your identity to authorise.

After you have logged into the portal with your username and password, a two-factor authentication code (usually 8 digits) will be sent to your registered mobile via text.

If you did not receive this text, check the ‘OTP Authentication’ box on the portal log-in screen (see example below) to make sure the last four digits of your mobile number are correct.

• If the last four digits are not correct, contact our Client Experience team (details at the top of this page) for further assistance.
• If the last four digits are correct, your phone may be out of cellular range. Contact our Client Experience team (details at the top of this page) if you continue experiencing issues within range.
   

If you haven’t received emails with your username and/or temporary password details to set up your portal access, contact our Client Experience team (details at the top of this page) for further assistance.

If you don’t have an existing investment in any Bennelong fund, you can’t invest via the portal. Visit the How to invest page on our website to complete an application form (online or paper).

Existing investors in a Bennelong fund can invest in a different fund via the portal.

Please ensure all initial application offer documents are considered prior to applying. Application minimums apply.

• Click ‘Transactions’ in the top menu and select ‘Place Transaction’.
• Select the new fund you wish to apply into and select ‘Application’ as the transaction type.
   

• Enter the amount you wish to invest and select ‘Place Transaction’. Ensure you have checked the minimum application amount for the relevant fund.
• A confirmation page will appear. Read this carefully and select ‘Confirm’ once you are ready.
   

• An automated reference number will be generated and emailed to your nominated email address.

• Transfer the full investment amount via BPay or EFT (funding must be received within 30 days).

Via BPAY

Biller Code: 266775
Reference Number: 99 Insert Investor Number 280*****

Via EFT

Bank: Citibank NA, Australia
BSB No:  242 000
Account No: 200562003
Account Name: Bennelong Applications
Reference:   Account Insert Investor Number 280*****

Note: Transfers can only be made from your (i.e. the investing entity’s) bank account. We can’t accept third party transfers.

Yes, existing investors can make an additional application into the fund they are invested in.

• Click ‘Transactions’ in the top menu and select ‘Place Transaction’.
• Select the fund you are invested in and select ‘Application’ as the transaction type.
   

• Enter the amount you wish to invest and select ‘Place Transaction’. Ensure you have checked the minimum application amount for the relevant fund.
• A confirmation page will appear. Read this carefully and select ‘Confirm’ once you are ready.
   

• An automated reference number will be generated and emailed to your nominated email address.

• Transfer the full investment amount via BPay or EFT (funding must be received within 30 days).

Via BPAY

Biller Code: 266775
Reference Number: 99 Insert Investor Number 280*****

Via EFT

Bank: Citibank NA, Australia
BSB No:  242 000
Account No: 200562003
Account Name: Bennelong Applications
Reference:   Account Insert Investor Number 280*****

Note: Transfers can only be made from your (i.e. the investing entity’s) bank account. We can’t accept third party transfers.

Yes, you can submit full and partial redemptions on the portal. Note minimum withdrawal amounts apply.

• Click on ‘Transactions’ in the top menu and select ‘Place Transaction’.
• Select the fund you are invested in and select either ‘Full Redemption’ or ‘Redeem’ as the transaction type.

• Enter the amount you wish to redeem in either units or dollars (not required for full redemptions) and select ‘Place Transaction’. Ensure you have checked the minimum withdrawal amount for the relevant fund.
• If the redemption amount is below the minimum required, an error will occur. To submit a new request, select ‘Details’ and cancel the request.
   

• A confirmation page will appear. Read this carefully and select ‘Confirm’ once you are ready.

• An automated reference number will be generated and emailed to your nominated email address.

Click here for information on when you can expect fund settlement to occur.

This can’t be completed on the portal. Click here for instructions.

This can’t be completed on the portal. Click here for instructions.

Some personal details can be updated on our investor portal, including residential and mailing address, landline phone number, bank account, and email address that receives updates.

Note that for security reasons there are some details that can’t be changed on the portal, such as your mobile number (required for two-factor authentication) or the email address you use to log in. These changes can be completed by filling out an Investor portal registration form.

1. Click ‘Transactions’ on the top toolbar (advisers will also need to enter the investor name or number they wish to search).

2. Specify a date range. If you would like a full history since inception, leave the dates defaulted to ‘No Start Date’ and ‘No End Date’.

3. Click ‘Retrieve’.

4. Click the Microsoft Excel icon in the bottom left of the screen to export the file in .xml format.

Advisers, note the spreadsheet will contain the portal user’s name as a reference for the filename and spreadsheet tab name. If this is for external purposes, please update this to reflect the correct data content extracted.

Statements can be found by clicking Resources > Documents > All.

Statements will generally be uploaded one business day after they are generated. Visit our FAQs page for more information on statement types and intervals.

Historical statements are available in PDF form by ​chronological order of Value Date and / or Date Produced. This can be sorted according to your preference.

If you want to search for a particular statement, use keywords only (i.e AMIT, confirmation) as the search terms must be in the same order as the statement name.

If you can’t find the statement you need (or if you are an adviser and want to generate bulk transaction statements for your clients), contact our Client Experience team (details at the top of this page).

1. Click ‘Current Holdings’ on the top toolbar (advisers will also need to enter the investor name or number they wish to search).

2. You can change the applicable NAV date by choosing a date in ‘Holdings as of’.

If the ‘Total’ balance is showing as zero for the current date, select the previous day to see the latest available balance. All unit prices are calculated at end of day. For all market value details, please use the previous business day’s date. The example above was generated on 10 September 2021 with the previous day’s date.

1. Click ‘Transactions’ on the top toolbar (advisers will also need to enter the investor name or number they wish to search).

2. Leave the date fields empty and click ‘Retrieve’.

3. Find the transaction in question and check the ‘Status’ column.

If the transaction does not appear, your instruction has either not been received or not been processed. If the status is ‘Pending’, the instruction has been received and is awaiting either funding or unitisation. If the status is ‘Confirmed’, the transaction has been processed.

Some account details can be updated via the portal, including your address, email address, distribution preference, bank account (two-factor authentication required) and password.

Note that amending your email address in your contact details will not automatically update your username. If you need to update your email address and have this reflected on the portal, contact our Client Experience team (details at the top of this page).

Your mobile number, account entity type, Tax File Number, financial adviser and account signatories cannot be updated on the portal. To update these details, go to our Forms and documents page and complete the Change of details form.

We take cyber security and your privacy very seriously, and have controls in place to protect your information and accounts.

The portal, which is managed by our registry service provider Citi, can only be accessed using multi-factor authentication. Citi maintains strict security protocols and testing around housing customer data. You will receive occasional emails from Citi, but if you are ever unsure or suspicious about an email or text relating to your Bennelong investments, please contact our Client Experience team immediately (details at the top of this page).

There are also a number of steps you can take to help safeguard your personal information against cyber threats. Update your devices and software promptly, be vigilant about clicking any hyperlinks, use strong passwords and (where possible) multi-factor authentication, and regularly back up your files. For more information, visit the Australian Cyber Security Centre.

Forms can be accessed on our Forms and documents page. There is also a link to the page in the footer of the portal.

We do not have visibility for investors invested via a platform. Contact your platform service provider for details.

If there has been an internal change of advisers, an adviser leaves, or you need to remove a client/adviser relationship, contact our Client Experience team (details at the top of this page).

Advisers can only see their own list of clients, but support staff can be granted their own login details to view client accounts for one or more advisers.

If you require access to view additional clients, contact our Client Experience team (details at the top of this page).

If you can’t see your direct/mFund clients, contact our Client Experience team (details at the top of this page).

Note we don’t have access to your clients invested with a platform. Please contact your platform service provider for client details.

These documents are not available via the portal. Contact our Client Experience team (details at the top of this page).