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As part of our ongoing commitment to improving our investors’ experience with Bennelong, on 1 December 2020 we changed our registry provider from RBC Investor Services Trust to Citigroup Pty Limited. This affects investors in most of our funds and has resulted in the following changes:

  • investors need to register their nominated email address
  • investors have a new investor number
  • all PDSs and forms have been updated
  • there are new payment and address details
  • investor and adviser portals are coming soon.
     

Note investors in the Bennelong Kardinia Absolute Return Fund, Bennelong Market Neutral Fund and Bennelong Long Short Equity Fund are not impacted by this change.

Investors will need to register their nominated email address to receive statements and notifications

For security purposes, Citi requires investors to complete a one-time registration to receive any statements or transaction notifications. This is relevant for those email addresses which are nominated to receive statements.

This registration will be sent to nominated investors when they are due to receive their first communication from Citi. For most investors this will be in the first two weeks of January when 31 December 2020 statements are ready, but could be earlier if investors complete any transactions during December.

The email will come from Unit Registry Australia via Citi Secure Email Portal (unitregistryaustralia@citi.com) and will need to be actioned within 72 hours. It will look similar to the below.

Citi email sample

If investors don’t register their email address, they won’t be able to access any statements – so it’s important to action this email when it arrives.

December month end statement delivery times

4D Emerging Markets Infrastructure Fund
4D Global Infrastructure Fund
Bennelong Australian Equities Fund
Bennelong Concentrated Australian Equities Fund
Bennelong Emerging Companies Fund
Bennelong ex-20 Australian Equities Fund
Bennelong Twenty20 Australian Equities Fund
Quay Global Real Estate Fund
Touchstone Index Unaware Fund

Investors have a new investor number

New investor numbers will appear on all statements from 31 December 2020 onwards. Investors will need this for any transactions (including applications, redemptions and changes of details). This replaces the old client number; and investors will no longer require a separate account number.

Note 30 November 2020 statements will contain the old client numbers, which can continue to be used for any transactions in December. Alternatively, investors can contact our Client Experience team directly to obtain their new number now (phone 1800 895 388 Australia / 0800 442 304 New Zealand, or email client.experience@bennelongfunds.com).

All PDSs and forms have been updated

Effective immediately we have issued new Product Disclosure Statements, Additional Information Booklets and investor forms for the funds listed below (click the links to access all updated documents).

These documents include amendments to payment and transactional details; and updates to fee estimates where applicable as required by ASIC RG97 guidelines.

To ensure all forms are processed promptly, please use the latest versions. Applications and monies sent to our old registry will be accepted until 21 December 2020, but processing times will be slowed. Applications made using the old forms will not be accepted after 21 December 2020.

4D Emerging Markets Infrastructure Fund
4D Global Infrastructure Fund
Bennelong Australian Equities Fund
Bennelong Concentrated Australian Equities Fund
Bennelong Emerging Companies Fund
Bennelong ex-20 Australian Equities Fund
Bennelong Twenty20 Australian Equities Fund
Quay Global Real Estate Fund
Touchstone Index Unaware Fund

Note investors can now also apply online for 4D, BAEP and Quay funds without the need for printing and signing a form.

Details of bank accounts and where to send forms have changed

Address details for where to send some forms are now as follows. Forms should be checked carefully before submitting, as not all can be accepted by fax.

Postal address:
Bennelong Funds Management Ltd
C/- Citi Unit Registry Australia
GPO Box 764, Melbourne VIC 3001          

Fax number:
Fax: (+61) 1300 989 813

Direct credit bank details for applications are now as follows. Investors who apply online can also make their initial application payment via BPAY (details of which will be provided on application).

Bank:                                 Citibank NA, Australia
BSB:                                   242 000
Account number:             2005 62003
Account name:                 Bennelong Applications Account
Reference:                        Investor’s name

We’re preparing to launch an investor and adviser portal

In the coming months we’ll be rolling out our new investor and adviser portal, which will allow investors to view, manage and transact their investments online. We will contact investors about this in the first half of 2021.
 


 

If you have any questions about this change, please contact our Client Experience team during business hours on 1800 895 388 (Australia) or 0800 442 304 (New Zealand), or email client.experience@bennelongfunds.com